Member/Client Experience
Employee Experience
Community Experience
We also learned that 78% of our respondents feel we are doing an outstanding or very good job of being a socially and environmentally responsible organization, which well surpasses the industry benchmark of 50%*. However, with one-third of respondents unable to offer a rating, we will look to do a better job of communicating what we’re doing on this front.
*Based on an annual market survey conducted with retail customers of all types of financial institutions in BC (2024 sample size=880).
We also learned that clients would continue to benefit from information about the process for making an insurance claim, so we'll continue our work to provide a thorough explanation, helping clients understand what to expect at each stage.
We also learned that respondents continue to be most interested in learning more about living in retirement. We will continue to provide more financial education through multiple channels, including our MyFinHealth online platform, webinars, articles, tips and information on our website, through emails and through our advisors.
At Coastal Community, we are inspired to build social purpose into everything we do.
While we have always supported our island communities, we see the opportunity to further deepen our impact by embracing a broader social purpose. While community support focuses on initiatives like local sponsorships, donations, and volunteerism, social purpose represents a more strategic, long-term commitment to driving meaningful change.
While our commitment to community support, engagement and impact remained steadfast throughout 2024, important work also took place behind the scenes. In 2024, the Board of Directors conducted a thorough review, engaged in meaningful dialogue, and provided strategic direction on comprehensive work completed by management on a recommended Social Purpose and ESG Strategy.
Looking forward to 2025, our teams are excited to accelerate our efforts, continuing to embed social purpose into everything we do, in a more deliberate, objective-driven and measurable manner.
Our Social Purpose strategy includes and is reinforced by our commitments to ESG principles.
While Coastal Community has always operated based on a commitment to ESG principles, we plan to be more intentional and transparent in our approach. By putting greater focus on ESG, we will be further strengthening our commitment to sustainability, member and community well-being, and ethical governance. This means setting clear goals, measuring our impact, and integrating ESG into our decision-making processes. As we move forward, we will continue to build on our long-standing values while taking a more structured and strategic approach to creating positive change.
Clear ESG goals will drive us towards more meaningful and measurable impact—reducing our environmental footprint, strengthening support for member, community and employee initiatives, and upholding strong governance practices.
As we continue to develop and implement our Social Purpose and ESG strategies, we are committed to transparency and will share our progress along the way. We will continue to support our community while embedding social purpose into everything we do, ensuring lasting positive change for our members and beyond. Together, we are building a more sustainable and inclusive future for us all.
Here are some highlights of the ways we made an impact in Environmental, Social, and Governance areas last year.
We continued our commitment to social responsibility by:
We showed our commitment to fair practices and future proofing our Credit Union by:
In our quarterly member surveys, we ask respondents a question to better understand their perspective on Coastal Community’s performance as a socially and environmentally responsible organization. Results:
*Based on an annual market survey conducted with retail customers of all types of financial institutions in BC (2024 sample size=880).
Assets Managed through Coastal Community Private Wealth Group
Assets Managed through Aviso Wealth
On-book Credit Union Assets