2020 Annual Report
Highlights from an
unprecedented year
Long Beach
We will be the leaders in building relationships that improve financial health, enrich people’s lives and build healthier communities.
Member/Client Experience
- We will be the leaders in building strong relationships, by being more helpful and caring, and improving financial health.
Employee Experience
- We will be the leaders in creating an environment where we say great things, do great things, and where we want to stay.
Community Experience
- We will be the leaders in making a visible and meaningful difference in building healthier communities. Our communities are our home.
Accountability, Cooperation, Excellence, Innovation, Integrity, Responsiveness, Social Responsibility
Hear from Adrian Legin,
President and CEO
As we come through the other side, we will be there for you to help you get back on your feet if you had some challenges.
Hear from Evelyn Clark,
Board Chair
I think the biggest thing that struck for me was the concern the Board and the staff had for everyone on the front lines and everybody in our community who needed service.
Our Member and Client Experience
We had to do things a little differently in 2020, but we remain committed to being here for you. Here are some of the ways we supported you last year.
Digital Enhancements
Making things simpler
and safer for you
To help you manage your finances safely and securely, we made it even easier to access the services you need.
Increased
Interac e-Transfer® and debit tap limits
Enabled
Tax Free Savings Account transactions on online banking
Added
more online appointment booking options plus a virtual queueing service
Launched
our refreshed website with more resources for your financial health
To ensure continuity of service, insurance services temporarily went
100% Virtual
Comox Valley
Doing Our Part
Supporting you through
a difficult time
We’re committed to doing our part to help all of us emerge from this crisis stronger.
Deferred payments on over
$300 Million
of loans and mortgages
Helped members get
$32 Million
in CEBA loans funded
Launched our online
Financial
Health Quiz
to help you assess your own situation
Updated
our insurance system to offer a more streamlined experience
Organized
Virtual
Forums
on handling pandemic challenges and financial wellness
Sherington Point Lighthouse
Listening to you
Understanding your
challenges and goals
Thank you for participating in our quarterly surveys. Your feedback lets us know how to strengthen our approach to better meet your needs.
Coastal Community Credit Union Retail Banking Survey
92%
respondents served by a branch said we helped them with their financial needs
Coastal Community Insurance Services
90%
of insurance client respondents that we helped over the phone said they were confident about their insurance
Coastal Community Private Wealth Group
97%
of client respondents said they feel they are in good hands with Coastal Community
Results from Coastal Community’s 2020 Member and Client Experience surveys.
Nanaimo
I’ve been with CCCU for a few years now and have recommended the services to the people I talk finances with. Staff is knowledgeable, helpful, trustworthy, honest. I appreciate everything that’s been done for me. Thank you for being a great credit union to deal with!”
Quote taken verbatim from Coastal Community’s 2020 Member and Client Experience surveys
Community Experience
Last year, we gave over $500,000 to hundreds of community organizations
$90,000
awarded to community organizations through the new Relief & Resiliency Fund
Hundreds of
thousands of dollars
given in corporate sponsorships to benefit communities throughout Vancouver Island and the Gulf Islands
Goose Spit Park
$25,000
donated to the United Way for local COVID-19 pandemic support
Cowichan Valley
Over $17,000
in scholarships to support post-secondary study for local students
CCCU deeply cares about our communities and we are so grateful to have them with us as we fund programs to respond to COVID-19 challenges. We know our local community partner agencies are struggling to operate and adapt their much-needed programs within the constraints of COVID-19. We are seeing many needs that government funds aren’t touching and CCCU’s donation - this act of local love – gives us the ability to respond immediately.”
Signy Madden, Executive Director, United Way Central & Northern Vancouver Island
Spotlight on
Nanaimo Science
Featuring Elaine Parker,
Executive Director
The money from the Relief and Resiliency Fund helped us have that safety cushion... Knowing that we would have some funds to draw on over the course of the year really helped us feel confident and comfortable with jumping in to this new space.
Our Employee Experience
Our employees are our greatest strength. Thank you to our entire team for all they’ve done during this extraordinary year.
2nd year receiving
Great Place to Work® certification
Continuation of core internal programs
Leading Edge, Young Leaders Network, Mentorship Program and our Employee Volunteer Program
Rayna Cadman, Insurance Representative
Over 200 employees
shifted to a work from home model
Added video messages and ThoughtExchange® online surveys to our internal communication channels
We’ve pulled together like never before to deliver on our vision to improve people’s financial health. That takes leadership, commitment and the ability to work together, especially when done remotely or across business lines. These are the qualities we live by here at Coastal Community, and they also happen to be the markers of a high performing workplace.”
Bruno Dragani, Chief People & Administration Officer
Corporate Performance
Your Coastal Community remains a strong, agile and growing organization.
$3.08 Billion
On-Book Credit Union Assets
Almost
$4 Billion
in Assets Under Management including Coastal Community Credit Union and Coastal Community Financial Management Inc.
0.60% Return
on Average Assets
Thank You
In an unusual year dominated by the ongoing pandemic, Coastal Community strengthened its financial position in 2020. Secure in our strong financial foundation, we were able to give full focus towards helping you and your financial health. Thank you for the privilege of serving you.
Long Beach